COVID-19 Statement: We are fully operational during the present crisis and staff are working from home whilst our office is closed following Government guidelines. We can be contacted in the usual ways, including via our phone lines which are all open. Tenants - please note you can report any maintenance issues in the usual way via this site by accessing our 24 hour reporting system. During the crisis we are offering virtual property tours and virtual market appraisals – contact us for more details. Please rest assured our team will endeavour to continue to provide all our clients with the professional service you have come to expect. Stay safe and well everyone!
Contact us today on 01474 369368

Mission Statement and Charter

Our Mission

To partner people through their property journey, enhancing that journey by re-evaluating and tailoring our systems and services and continually pushing the boundaries in terms of integrity, professionalism and innovation.

Our Promise

  • To be an ethical, honest and transparent organisation
  • To harness the latest technology to provide our client’s with an innovative service
  • To empower, train, challenge and inspire our people to perform beyond their best
  • To exceed the standards set by the professional bodies to which we are members
  • To strive to constantly surpass our clients’ expectations
  • To be a responsible company and support good causes within our community

Our Values

Commitment to Excellence

Excellence is a non-negotiable aspect of all our business processes.  Superior quality of performance is critical to our business success and growth, we constantly strive to exceed expectations, whether they be those of our clients, colleagues, business partners and suppliers.

Client Satisfaction

We attune ourselves to be proactive within our industry as well as to respond quickly to client requirements. We focus on quality and commit to deliver services that are in excess of expectation, on time, every time.

Complete Fairness

We are driven by complete fairness in all our actions.  Fairness is not determined merely by the law or a contract but also by appreciating the very spirit of fairness and basing our actions within this understanding.

Commitment to the Environment

We take the utmost care of our environment and encourage sustainability by protecting and making use of our natural resources in equal measure.

Commitment to Society and our Community

We believe we have a responsibility to the society in which we take our place.  We commit to being a responsible company and ensure our activities not only enhance the wealth of our employees but contribute to the wealth of our immediate and wider community.

Safety and Health

We provide a safe working environment and promote the health and wellbeing of our employees and their families.  We encourage healthy work habits and a ‘work/life’ balance.

Promote Individual and Collective Excellence

We empower, challenge and inspire our people to perform beyond their best.  We create empowered teams that take informed decisions.  We recognise and leverage skills and enable the sharing of knowledge to ensure the strength of our team.

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